The COVID-19 has transformed the world. In whirlwind of changes though, there will be consistent forces that will continue to be relevant and even grow in significance. One poignant example is the proverbial challenge of providing the frictionless customer experience. For many organizations in the leisure, hospitality, and retail trade industry, organizational agility and resiliency will be tested as they navigate the new normal that will have profound impact on consumer behaviors and preferences.
This global pandemic has brought on an unprecedented level of uncertainties and took a grave toll on both human lives and economy. As people return to their lives and the reopening of economies continues, it is worthwhile to take stock of current situation and trends for the foreseeable future. At the time of this writing, there is over 5 million confirmed cases globally and nearly 345,000 fatalities.