Intellignet Parking and CX
Impact of Covid-19
Coronavirus is an unprecedented challenge for all; the leisure, hospitality, and retail industry, in particular, had to bear the brunt of the severe impact as those that were deemed non-essential had to close its door and effectively seize its operation. The shift in consumer behaviors and a dramatic drop in discretionary spending will also continue to present itself as a challenge going forward.
This difficult time has made one thing very clear; digital transformation is an essential enabler and strategic imperative for growth-focused organizations in today’s market. Even before this global pandemic, the value of customer experience was seen as indisputable. As consumer adoption of digital and reduced-contact channel intensify, the push for seamless integration of IT and OT, and data-driven operations will determine the organization’s future success.
This difficult time has made one thing very clear; digital transformation is an essential enabler and strategic imperative for growth-focused organizations in today’s market. Even before this global pandemic, the value of customer experience was seen as indisputable. As consumer adoption of digital and reduced-contact channel intensify, the push for seamless integration of IT and OT, and data-driven operations will determine the organization’s future success.